Shipping policy

Where we ship: We currently ship to the United States and Canada. Liquids and supplements ship within the U.S. only.


1. Free Shipping on Orders Over $150 (Contiguous U.S. Only)

  • We offer free standard shipping within the contiguous United States on orders $150 or more (calculated before tax).
  • For orders under $150, standard shipping charges will apply at checkout.

2. Shipping Carriers

  • All orders are shipped via USPS (United States Postal Service) or UPS (United Parcel Service) for deliveries within the United States.
  • For orders to Canada, we also use USPS and UPS, depending on your location.

3. Processing Time

  • Orders are typically processed within 1–3 business days. Please allow additional time for processing during peak seasons or sales events. This is a one woman, rural operation, but I ship often throughout the week. 
  • Once your order has been shipped, you will receive a tracking number to monitor your shipment.

4. Shipping Times

  • U.S. Orders: Estimated delivery times vary depending on the shipping method selected, but typically range from 5-10 business days. Please note that USPS and UPS delivery speeds can vary based on your location, seasonal volume, and carrier conditions outside our control.
  • Canada: International shipping times vary by country and customs processing, but generally take 7–21 business days.

5. Customs and Duties (Canada)

  • For orders to Canada, customer is responsible for any customs duties, tariffs, taxes, or brokerage fees that may apply upon delivery. These charges are assessed by Canadian customs or the delivering carrier, not by Khandava.

6. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email. Use this tracking number to track your shipment on the carrier's website.

7. Shipping to P.O. Boxes

  • We are happy to ship to P.O. Boxes within the United States using USPS.

8. Shipping Address Accuracy

  • Please ensure that the shipping address provided is correct and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses.  We also do not refund shipping if the package is returned to us do to an incorrect address, but we do refund the cost of goods.

9. Items Damaged in Transit

  • If your order arrives damaged, please save the original packaging and email photos of the box and the items to info@shopkhandava.com immediately. We will process a replacement or refund as soon as the insurance claim is filed.

Business Address:

Shop Khandava

HC 61 Box 46B

Ramah, NM 87321